July 23, 2010
Buy with caution
A'salaamu alaikum. I bought 5 abayaat from East Essence because their prices were, well, too good to be true. We paid $140 for 5 abayaat. Mine was fine, true to size. None of them were great quality but for the price, didn't expect it.
The other four were all too small. They all measured about 3 inches too small in most areas. We contacted the company to return them, and then of course I had to pay return shipping.
The company just contacted me and said they will not honor the return because they measured them and they were correct. ?? They also said they had been worn and were stained and wrinkled.
Ummm they were wrinkled because I had to stuff them back in the packaging and as they were SKIN tight they were never worn. Any stains were from their factory. Subhanallah.
I am very displeased with the company, especially the tone they used when writing to me. Accusing me of being dishonest, wearing something and then returning it. Anyway now I have to spend ANOTHER $10 to get them returned to me. I will hope to sell them on eBay and make a little of the money back so I can buy the girls some new abayaat for Ramadan.
Please excercise caution if you want to do business with this company. No problem if your order comes in good shape; beware if there are any issues.